Do Not Sell My Personal Information

Last updated: Sep 8, 2025

At Isabella Glow, we value your privacy and are committed to protecting your personal data. We believe that safeguarding your information is essential to maintaining your trust and ensuring a safe shopping experience.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Contact details such as your name, email address, phone number, and shipping/billing address.
  • Order information including purchase details, payment confirmation, and delivery preferences.
  • Account details if you create an account with us, such as login credentials.
  • Browsing information such as IP address, device type, and usage patterns to help us improve our website and services.

2. How We Use Your Information

Your personal data is collected and used only for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to inquiries.
  • Sending order confirmations, shipping updates, and important service communications.
  • Improving our website, products, and services based on customer feedback and browsing patterns.
  • Complying with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

We confirm that we do not sell, rent, or trade your personal information to any third parties under any circumstances.

3. Sharing of Information

We may share your information only in the following situations:

  • Service providers: with trusted third parties such as payment processors, logistics partners, or IT providers who assist us in delivering our services. These parties are bound by confidentiality obligations.
  • Legal compliance: if required by law, regulation, or legal process.
  • Business operations: if necessary to protect our rights, security, or property, or to enforce our policies.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no online transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to ensure accuracy.
  • Withdraw consent for certain uses of your data.
  • Request the deletion of your personal data, subject to legal or contractual obligations.

If you would like to exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Once data is no longer needed, it will be securely deleted or anonymized.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “last updated” date.

8. Contact Us

If you have questions, concerns, or requests regarding your privacy, please reach out to us:

Store Name: Isabella Glow

Email: info@isabellaglow.com

Phone: +60142073959

Address: 3530, Lorong Selasih 2d/4, Taman Selasih, 09000 Kulim, Kedah, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Form: Contact Page