Payment Policy
Last updated: Sep 8, 2025
Accepted Payment Methods
At Isabella Glow, we currently accept PayPal as our official method of payment. This secure and trusted platform allows our customers to complete purchases with ease and confidence during checkout.
Currency for Transactions
All prices displayed on our website and all transactions made are processed in Malaysian Ringgit (MYR). If you choose to pay using a different currency, please note that your financial institution may apply currency conversion rates or additional charges that are beyond our control.
Secure Payment
We take the security of your payment information seriously. All transactions conducted on our platform are protected using SSL (Secure Socket Layer) encryption technology, which ensures that your personal and financial data is safely transmitted and kept confidential.
Shipping Policy Overview
We offer free shipping across Malaysia, with orders processed within 1 to 3 business days and delivered within 3 to 6 business days thereafter. Orders placed before 18:00PM (GMT+8) on business days are prioritized for same-day processing. For full details on our shipping terms, please refer to our Shipping Policy.
Return & Refund Policy Overview
If you are not fully satisfied with your purchase, we accept returns and exchanges for items in new and unused condition within 30 days of delivery. We offer free return shipping and process refunds within 10 business days using your original payment method. For the complete policy, please review our Return & Refund Policy.
Privacy Policy Overview
Your privacy is important to us. We are committed to protecting your personal data and using it only in accordance with applicable data protection regulations. Information collected during checkout is used solely for order processing, communication, and customer support. For more information, please see our Privacy Policy.
Google Merchant Center Compliance
Isabella Glow fully complies with all Google Merchant Center policies. Our billing and checkout processes are transparent, secure, and in line with the platform’s guidelines to ensure a safe and trustworthy shopping experience for all customers.
Need Help?
If you have any questions about your order, payment, or billing process, our friendly customer service team is here to assist you.
Store Name: Isabella Glow
Email: info@isabellaglow.com
Phone: +60142073959
Address: 3530, Lorong Selasih 2d/4, Taman Selasih, 09000 Kulim, Kedah, Malaysia
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)
Contact Form: Contact Page